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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
759 ratings and 370 comments received in the last 90 days.
11 December 2024
Jordan Green provided all the information I needed and managed to find the Series 1 car in Sky Scrapper Grey in a really good time frame.
11 December 2024
The whole process was made easy and fitted round our timings and requirements. Nothing too much trouble.
10 December 2024
Above and beyond service.
10 December 2024
Ryan and Jacob made the entire experience so smooth and efficient
09 December 2024
Very satisfied. Have been a loyal customer to bmw for a number of years.
07 December 2024
Done a great deal with exchange for previous car for new model
07 December 2024
It was an extremely satisfying journey!
05 December 2024
Very pleased with everything, my sales person Serena Walker was knowledgeable, thorough and attentive. She found me exactly the right new car.
04 December 2024
All timelines met and clear and concise process explained by the sales team
04 December 2024
Very satisfied with service given by Maryam
03 December 2024
Really seamless and enjoyable experience. The ease of borrowing a demo car and the stock of available cars that fitted my specification just made the whole thing painless.
02 December 2024
Very good
02 December 2024
fully explained all features on the vehicle and everything involved with delivery
02 December 2024
Quick delivery, easy handover
27 November 2024
Personal touch.. perfect delivery.. perfect person doing the job.. James mcnulty.. what more can a company ask for from an employee.. ?? ????????
23 November 2024
Brandon at sytner Coventry has been fantastic him and management went way above and beyond to source a car for me after my old one was written and they then managed to prep and handover everything super quickly!
21 November 2024
All staff very professional, polite and knowledgeable and kept me up to date with progress from ordering through to collection and check-in on satisfaction a couple of days after that
18 November 2024
Everything went smoothly and updates given at regular intervals and reassurance .
17 November 2024
I was satisfied with the efficiency and friendly experience from everyone I met. The centre made me feel welcome upon arrival and the guys that processed my purchase and delivery were great. Special mention to Jacob Shaun and Darren for their help.
11 November 2024
I feel valued as a customer and trust the sales team - I don't think that I would ever be pressured or misled with my purchase
10 November 2024
Ryan was great from start to Finnish, great communication from him and answered every question I had in a timely manner.
07 November 2024
Jacob Heath was so efficient
04 November 2024
Care taken to keep me up to date all the way through.
04 November 2024
All on time
04 November 2024
All items explained and demonstrated well
03 November 2024
I was extremely satisfied with the buying experience. All the staff I interacted with were professional yet approachable, and they demonstrated extensive product knowledge.
03 November 2024
Approachable and knowledge staff
03 November 2024
Excellent customer service
03 November 2024
Outstanding customer service
23 October 2024
Each step of the process was dealt with in an efficient and professional manner
23 October 2024
Big reveal, explanation of features of the car. On hand for any extra questions.
22 October 2024
The purchase and delivery journey was overall a very satisfying and enjoyable. This was due to the outstanding level of service provided by Mir Bajraktari, my sales executive who was incredibly proactive, knowledgeable and professional throughout.
22 October 2024
Yes amazing, answered every email and query I had.
21 October 2024
Very quick and efficient process from start to finish
21 October 2024
Maryam is a great asset to BMW
15 October 2024
Again due to the great service Milo provided. He kept us up to date during the whole process without any delays.
09 October 2024
Love the new car and how they help spec'd up the car
08 October 2024
Everyone friendly
05 October 2024
Coventry have been fab! They worked with us to get a deal that worked, had good communication through out the journey and the small issue we did have was quickly resolved.
05 October 2024
Salesperson. Lauren was very good and informative.
04 October 2024
everything went like clockwork..........brilliant service.
03 October 2024
The service was excellent from Sytner! Everything about the purchase of the vehicle including the trade in of my old vehicle,the financing agreement was explained and any questions I raised were answered very efficiently and quickly. Exceptional !!
03 October 2024
Friendly efficient staff
02 October 2024
Outstanding service by Jordan Green ... top sales man and nothing was an issue
02 October 2024
Based on my experience as a customer, I would highly recommend BMW to my family and friends. The quality and performance of their vehicles are top-notch, and their customer service is exceptional. I have always felt valued and taken care of as a cust
01 October 2024
I was pleased with delivery of the service and the delivery of my new car, as Mir was very attentive and made it into a nice experience and helped explain the new features of the car etc.
29 September 2024
Jordan green made the experience very easy to understand and was a pleasure to deal with from start to finish
29 September 2024
The car was ready with the estimated time scale. Sytner BMW always offers the customers excellent care. They are friendly and polite and I cannot fault anything they do.
28 September 2024
Everything was demonstrated to me and I came away with no questions.
25 September 2024
The best of the best, very professional and capable. I highly recommend it. Jordan Green is trustworthy person, He's the best.
25 September 2024
Very easy and quick
24 September 2024
Mir looked after us all the way through, keeping us up to date and taking care of everything.
22 September 2024
Milo from Sytner BMW Coventry was exceptionally helpful and patient, addressing all our questions with care and providing regular updates until the car was delivered to us.
22 September 2024
Very satisfied, the whole process was very quick and stress free. I was informed once the vehicle arrived and it was a lovely day collecting the vehicle.
12 December 2024
Staff were professional and helpful.
12 December 2024
Charged money for inspection 1 and oil is still dark and grim, local garage suggesting top up.
12 December 2024
On the passenger side, the handle on the lever to recline the seat has been taken out and it is deformed. That was done when cleaning the interior of the car and it was never put back.
12 December 2024
Professional and accommodating.
12 December 2024
The service experience was completely fine. Shame the warranty group wouldn't pay for the repairs so unfortunately had no work completed on the car.
11 December 2024
Very helpful and great service
11 December 2024
Everything carried out as planned and on time
11 December 2024
Done quickly and given place to work while waiting.
11 December 2024
Always courteous but felt very fobbed off.
10 December 2024
Everything was done as I requested and correctly
10 December 2024
Polite, friendly, clean and excellent dealership! Sytner Coventry are superb and always go above and beyond for their customers.
10 December 2024
great service whilst i waited
09 December 2024
From handover to collection I was given a 5* service. The service team are a credit to BMW Coventry
09 December 2024
Really informative
09 December 2024
My thanks to Service Advisor Jack Kerby for very professional and considerate attention thoughout. Also my thanks to Jack Veal for very well presented and informative video on vehicle condition.
09 December 2024
I am still waiting hear back for one of the issue which needs part replacement and quotation for scratch work.
08 December 2024
Zeib kept me well informed and updated.
08 December 2024
Excellent personalised service given by Zeib
06 December 2024
Very satisfied
06 December 2024
Didnt think i would need to empty 2 years worth of coins before a service. Will be using an alternative sytner for future service of mine and my wifes vehicle.
05 December 2024
I left the dealership disheartend as i found out £14 in change was stolen from my car. No call back from a manager that was promised.
05 December 2024
Harrison dealt with my visit at Coventry and responded very positively and understood my predicament. He responded quickly and efficiently every step of the way. Very well done.
05 December 2024
Good customer service
05 December 2024
Given an estimate time for completion and car was ready slightly earlier. Car washed and looked great.
04 December 2024
It would have been the top score but the form said I had declined the bonnet struts work.This task was delayed before to be done this visit,to be honest I had forgotten it had to be done.Special mention for Annette and Harrison,excellent.
04 December 2024
Had to have a return visit. But all was handled very quickly and sympathetically
03 December 2024
Good service, plus listened to my requirements
03 December 2024
Excellent service.on that I was served by Leon Richardson. I'm not good in English but still he explained me everything very clearly and nicely so I can understand.Thanks to him.
03 December 2024
Ready on time and cleaned
02 December 2024
Ease of organising and pleasant staff.
02 December 2024
The staff member who dealt with the reception and return of the car was courteous and prompt.No time was wasted.Information and paperwork were all in order.
02 December 2024
No issues this visit
02 December 2024
Bmw ordered the wrong part ,having had the car in some days ago I presented the car again to fit the new part only to be told it was the wrong part, BMW ordered me a cab to go back to work but had to sort a further lift to collect my car.
01 December 2024
Thank you to Spencer Shirley for going through the issue with me enabling me to understand the technology better
01 December 2024
Only issue the poor car cleaning. Hoovering was hardly done and the dash was dirty.
01 December 2024
No specific issue identified
30 November 2024
Efficiency
29 November 2024
Very happy
29 November 2024
Everyone supporting
28 November 2024
Contact was OK, but led by false hopes from Technicians?
28 November 2024
Efficient
28 November 2024
Very helpful staff nice to talk to
28 November 2024
Fast service with no problems
28 November 2024
Work was carried out promptly
27 November 2024
Excellent job came out with a smile very happy
27 November 2024
The car went for a recall .and was dealt with quickly
27 November 2024
Kept me informed of what was happening
27 November 2024
friendly staff
27 November 2024
On time, courteous and communicated with me at all times throughout the work process
26 November 2024
I was kept abreast of the progress of the service
26 November 2024
I'm not sure about having the reception team take your keys and having to wait for a service advisor to see you is right, as it always confuses me when I visit your site. And this app is forcing me to mark it 4 out of 5. This is wrong ?? 3 out of 5
26 November 2024
I would have given 5 stars apart from the fact I had to wait three weeks to have my steering wheel airbag replaced under recall ie I was effectively driving a potential lethal weapon for that time
26 November 2024
Good service
26 November 2024
Great efficient service as usual. Very friendly and helpful staff.
25 November 2024
Made to feel comfortable with drinks available Leon was particularly helpful thanks
24 November 2024
I was very pleased with the service.
24 November 2024
Everything has been completed to the highest standards
24 November 2024
Perfect customer service and customer care.
24 November 2024
Good Service - helpful employees
24 November 2024
Very satisfied 10/10
24 November 2024
Excellent service
23 November 2024
Visit was as expected.
22 November 2024
Very good service
22 November 2024
Great customer service
22 November 2024
Flawless until I had to collect my vehicle was left nearly an hour as the message I was waiting was not passed to my customer advisor.
22 November 2024
Work was completed in a timely manner thanks to Zeib
22 November 2024
Good service
21 November 2024
Work done well, but should not have been required in the first place. Original booking rescheduled due to Sytner error.
21 November 2024
Benn Hetherington is expert at customer service,his knowledge and advice is perfect,always a pleasure to do business with him..
20 November 2024
Communication was good too
20 November 2024
Resolved my problem.
20 November 2024
I am satisfied with service experience but not with the buying experience The staffs at coventry are so friendly and helpful. I definitely recommend coventry Sytner
20 November 2024
As always, great customer service
20 November 2024
I'm Extremely Satisfied, Many people was in touch with me about my car, they give that filling my car is in trusted hands.
20 November 2024
Car was collected serviced washed vacuumed and dropped back. Electronic payment was good as well.
19 November 2024
Manager was helpful in getting things done right.
19 November 2024
You know everything is done to a very high standard
19 November 2024
Service was excellent with everything delivered as requested and on time
19 November 2024
The service I received nothing has changed the car no changes at all still driving the same with the same issue
19 November 2024
all done quick
19 November 2024
My car was worked on on Harrogate. My visit to Coventry was a one off due to the vehicle shutting down when I was visiting West midlands
18 November 2024
I have to chase to be provided with feedback progress, I really think Sytner look for an easy brush off oppose to actually dealing with the issue
18 November 2024
Safety recall done & other checks also
18 November 2024
Good service provided fast and efficient
18 November 2024
All good however mileage message sti says I need a service in 6000 miles?
18 November 2024
Very satisfied.
18 November 2024
I was pleased with the way that I was dealt with and the staff were friendly and helpful.
18 November 2024
Polish and cleaning of car excellent thank you
18 November 2024
Kept informed of service details and felt like my business was really important. Service advisor done my a good deal for all the work to be carried out and wasn't to pushy or trying to force the work on me which for me means alot as I hate pushy sale
18 November 2024
Although parts fitted under warranty to attempt to fix the problem, the lighting issue soon materialised again so not fully resolved.
18 November 2024
Again it's probably down to communication and also not getting a proper timeline in terms of work and return of my vehicle. Luke's service was bang on as he was in regular communication afterwards.
18 November 2024
Very good but uncompetitive on things like tyres which I needed
18 November 2024
The final work wsnice
18 November 2024
Would have been nice to have been offered a courtesy car while they had my car for the day.
18 November 2024
Courteous friendly service. Kept informed.
17 November 2024
Overall service is very good and I get treated with respect.
17 November 2024
The level of customer service was 10/10
17 November 2024
Car went in for a recall, booked in and all work carried out very promptly. Cannot fault the service at all
17 November 2024
Good
17 November 2024
Great service
17 November 2024
No issues at all with work done
17 November 2024
Very Professional
17 November 2024
Never had an issue.
16 November 2024
Friendly staff. Knowledgeable technicians. Excellent customer service. Good price. Stick to time.
15 November 2024
Nice waiting surroundings and friendly helpful staff
15 November 2024
No courtesy car available, car cleaning could be better The staff member that looked after me was good and kept me up to date
12 November 2024
They charge you for items which do not need changing on the vehicle. Do not change items which they have charged you for
12 November 2024
Always receive a friendly, honest no nonsense experience when dealing with bmw
12 November 2024
Always treated with courtesy and competence and it seems like staff genuinely want to help you. A lovely lady called Rachel looked after us well and then Jack was great too.
12 November 2024
Nicole made my service really easy, I booked on the app and had it confirmed immediately. Was kept up to date on the progress of my service as it went and didn't need to lift a finger.
12 November 2024
Zeib Aurang was very helpful and efficient and kept me informed of the progress of the car repairs
12 November 2024
I was quoted one price when I booked, however the service I needed was more than double the quoted price. Needless to say it didn't have the full required service.
12 November 2024
As above. Easy to book in, gave me a lift to work a short distance away.
11 November 2024
As always the Service is impeccable
11 November 2024
Good customer service in the showroom. Ability to work whilst waiting with coffee and snacks available
11 November 2024
Nicole is exemplary in her communication and presentation; very welcoming, prompt to respond, clear in her appraisal and reporting.... a credit to the brand. Service standards in the workshop remain high....
11 November 2024
The MOT was completed in the time forecast and once I was alerted to a nail in my near side tyre a fresh matching tyre and a balancing and tracking were quickly and efficiently done.
11 November 2024
I am happy with the quality of services and complemetary car wash after service
11 November 2024
Quick service, issue fixed. However, two £1 coins and one £2 coin left in the center armrest before the service were missing afterward. I didn't report this, as I didn't want it to overshadow my otherwise positive experience with the staff.
10 November 2024
Great staff
10 November 2024
Open and Honest.
10 November 2024
The work carried out was done in a prompt manner and to my satisfaction
09 November 2024
Good service
08 November 2024
Good services
08 November 2024
Not a good experience, would rather not have to deal with this garage again
08 November 2024
The service I received exceeded my expectations. My advisor, Harrison, kept me fully informed throughout and I felt he was genuinely working in my best interest at all times to get the best outcome for myself and the vehicle.
08 November 2024
It was a great experience, thanks to all staff!
07 November 2024
Again the information provided by Harrison and helping me to solve issues above any beyond the normal.
06 November 2024
Not satisfied at all! Never buying a bmw again and will recommend people not to buy one either. Avoid Coventry Sytner altogether!
06 November 2024
Excellent service - I would have given 5 stars but the quote given for some repairs seemed exccesivley high
06 November 2024
Friendly, knowledgeable staff that are easy to deal with and helpfull
05 November 2024
The gentleman that dealt with me on the day, did call me back after I had replied to a text message on 28/10/24 about the above issues. He rang on 29/10/24 at 07:25am, a bit early for me as I was getting ready for work and had no time to speak.
05 November 2024
The service received was of a high standard
05 November 2024
good job done well
05 November 2024
Quick turnaround, minimal waiting
05 November 2024
Harrison was a great
04 November 2024
Score only given due to Benn Hethrington
04 November 2024
Very quick service, kept informed throughout and overall very professional.
04 November 2024
Again, quick and easy and very welcoming
04 November 2024
The advisor was very helpful and knowledgeable.
04 November 2024
All issues resolved
03 November 2024
Pleased with how it was carried out
03 November 2024
Again for a pre-booked service and safety call difficult to be fully satisfied when not having parts available let to the car off the road for 3 days and BMW recovery required.
03 November 2024
Excellent service.
02 November 2024
On time service
02 November 2024
Good service and able to work while waiting for car
02 November 2024
Punctual and efficient service
02 November 2024
The service was OK but given incorrect information initially about what was covered by my extended warranty. Still in dispute about some bodywork damage.
01 November 2024
Everyone was welcoming with a smile and politeness
01 November 2024
Very satisfied with sytner's customer service, truly made me feel like a valued customer
31 October 2024
Really satisfied
31 October 2024
Zeib was excellent
31 October 2024
Friendly staff
31 October 2024
Excellent customer service
31 October 2024
Friendly and knowledgeable customer service and, for the first time, a workshop engineer who managed to measure my tyre tread depth accurately without suggesting I need to spend several hundreds of pounds on new tyres.
31 October 2024
On arrival at reception they told me to wait and someone would meet me. I was met by Luke Allsopp who looked after me and gave me progress reports. A very pleasant young man who is a great asset to the company.
31 October 2024
All reguirements carried out well.
30 October 2024
I got a call saying my car was ready at 3:30pm. When I arrived at 4pm to collect the car it wasn't ready, it was being washed. I was in a hurry as I needed to pick my son up from school. I took the car before they completed.
30 October 2024
Very good
30 October 2024
Warm welcome, clear comms
30 October 2024
Jack was amazing from start to finish, helped me with everything I needed. Kept me informed with everything that was happening
29 October 2024
many thanks
29 October 2024
Dealt with quickly, kept up to date throughout.
29 October 2024
Coventry is my local dealership and I'm always looked after when on site, the health videos are thorough and everything is explained before hand so your not paying for stuff you don't need.
29 October 2024
Slightly long to wait when picking car up
29 October 2024
Good service & price.
29 October 2024
Warning lights for work carried out
28 October 2024
They were explained me what is happening and kept me informed
28 October 2024
I'm very satisfied with the service I received. Nicole who dealt with me made sure I received the best service possible. She was very polite and helpful in every way possible to make my experience a good one. Nicole answered all my questions.
28 October 2024
Just personal service and always friendly
27 October 2024
The first time the car was washed as promised. I was phoned to collect the car after servicing. We agreed on a time but I was running a bit late and Zeib was very patient. I think I was his last customer before leaving work. I delayed his leaving.
26 October 2024
Work took exactly 1:45 just as I was advised by Harrison
26 October 2024
Luke was very competent, professional yet friendly. Knowledge and communication skills were excellent. Hopefully he gets the recognition and praise he deserves.
25 October 2024
Harrison was very helpful and great service.
25 October 2024
Wasn't satisfied at all
24 October 2024
Good customer service. Harrison from Coventry listened and resolved my concerns.
23 October 2024
Staff all very helpful
23 October 2024
Great service, especially by Chris Milne, who sorted out any issues straight away. Great communication and no waiting time to get booked in.
23 October 2024
Checked in promptly, transport home organised as job was taking the whole day, kept up to date with progress
23 October 2024
Really good customer service, friendly and helpful
23 October 2024
Top notch
23 October 2024
Kind courteous staff throughout the dealership
22 October 2024
Again staff making customers a pleasant experience
22 October 2024
As usual Zaib was welcoming informative and excellent. He made us feel that we mattered, a credit to your company.
22 October 2024
Easy to book service
22 October 2024
Attention to detail and being looked after in a highly professional manner. Spotlessly clean dealership, well run by helpful staff.
22 October 2024
everything was done as planned i was kept will informed.
21 October 2024
Very satisfied
20 October 2024
Recall work done in time indicated, car check carried out and car cleaned in and out.
20 October 2024
Friendly and efficient staff
20 October 2024
No complaints
20 October 2024
Jack is a credit to the Service Dept in Coventry.
20 October 2024
Very satisfied.very efficient.
19 October 2024
Very satisfied
19 October 2024
Amazing
19 October 2024
Service is always excellent and staff are very professional and courteous.
19 October 2024
Would have given 5 stars but for the fact understanding the final invoice is impossible without explanation. I will ask next time for a detailed breakdown.
19 October 2024
Leon was very friendly and supportive throughout despite experiencing setbacks
19 October 2024
I chose to wait whilst the work was done and the reception staff were excellent. The service coordinator was also very professional and friendly.
18 October 2024
I waited for the car to be MOT'd. noticing that I intended to work, I was provided with my own office nook, coffee and biscuits. The car passed and was returned spotless, they even issued an inspection video within this short time
18 October 2024
Very satisfied although anything has happened yet as to what was done in regards to the recall
17 October 2024
Offer of a warm drink on arrival. You feel cared for when you attend BMW. A bonus for me was my car was booked for an MOT and recall fix - with that I got a voucher which I used to cover the mot cost.
17 October 2024
Everything was explained also a valet and inspection was offered which I didn't expect Jack was very helpful Also the app to track my car was very helpful I could judge the time when to get back and where it was during the service well impressed
17 October 2024
Dan Taylor was particularly good. Very knowledgeable and helpful.
16 October 2024
Great service from Harrison Waugh-smith
16 October 2024
Excellent customer service
16 October 2024
Very satisfied with the servuce and the experiece was made al the better by the proffesionalism of the staff
16 October 2024
Satisfaction on repairing
16 October 2024
Excellent service with a smile
16 October 2024
Car was collected as no courtesy cars available and complimentary clean
16 October 2024
Always a pleasure. Very courteous staff.
15 October 2024
Great staff very friendly and welcoming
15 October 2024
My previous experience with Stratstone was abysmal. Sytner was very different.
15 October 2024
Harrison provided clear updates throughout the day and made sure my experience was a great, especially as I had called in without an appointment due to an urgent issue with two tyres. Kellie and her team are always knowledgeable and friendly!
15 October 2024
Good quick service.
15 October 2024
Very good communication
15 October 2024
Good service I received from Harrison
14 October 2024
Excellent service, always helpful with advice and completes the job in good time.
14 October 2024
Excellent service department
14 October 2024
Very good service
14 October 2024
Friendly and knowledgeable staff
14 October 2024
My expectations were met.
14 October 2024
Zeib and the team were great. From arriving at the dealership through to collecting my car once the service work was done was amazing. Kept me informed of both time and what they were doing
14 October 2024
They look after you very well
13 October 2024
I give 9 out of 10 for my recent visit because the service was exceptional, the staff were friendly and attentive, and the overall experience exceeded my expectations. The reason for 1 mark off was the wait was nearly 3 hours, despite being told 90 m
13 October 2024
Friendly people that help
13 October 2024
See previous answer
13 October 2024
Very attentive service from Dave Kerby in the Service Department.
13 October 2024
Kept in contact every step of the way
13 October 2024
Waiting for booking
12 October 2024
Pretty easy to deal with
12 October 2024
Better than previous ones that I had.
12 October 2024
Never received a video of the car's health check
11 October 2024
I was satisfied
10 October 2024
The service given by Nicole was impeccable. It was a completely personalised and caring experience from start to finish - Nicole went above and beyond to ensure I had the easiest, stress-free experience.
10 October 2024
Top service and also assisted by carrying out my MOT at short notice.
10 October 2024
Friendly team
10 October 2024
The level of service and communication, particularly from Zeib who was extremely helpful as usual.
10 October 2024
Feel like a person not just a job ticket
09 October 2024
A wet dirty cleaning cloth was left on the pasenger seat
09 October 2024
Every time when I go for service they are saying new problems why can't they say when I gave 1st time for example suspension rod is become old and starts cracks on it, they need to mention all the problems in first.
09 October 2024
As previously said, felt like they needed me in and out as fast as possible without actually listening to the customer. No communication when actually needed
09 October 2024
It meets my expectations
08 October 2024
Been dealing with the Coventry branch for over 20 years and it always tries to be better in every way possible
08 October 2024
Through no fault of the team there was an issue with the key that took some time to resolve. This took longer than anticipated and I was a waiting customer with a very busy schedule.The team had a driver on standby to take me to my next meeting incas
08 October 2024
my car was in the service centre for 4 days and your supply chain has let you down this time.
08 October 2024
Nicole made sure that all the service and recall was done on time. We were kept informed.
07 October 2024
Very thorough with work carried out and updated through all the processes and car was cleaned to a high standard
07 October 2024
There is only one little issue my new wiper was not fitted the way it should of been & that's still going on
07 October 2024
Everyone provided excellent customer interaction, from the receptionist, through the Service Advisor, Service Administrator to the Technician who serviced my car - all were informative, a pleasure to talk to and deal with.
07 October 2024
Efficient with timings and comfortable environment
07 October 2024
Really good customer service from all staff.
07 October 2024
I was extremely satisfied with my service experience. The staff (Zeib) were professional and attentive, ensuring all my needs were met promptly. The facility was clean and welcoming, making the entire process smooth and enjoyable. Highly recommend.
07 October 2024
Five stars is not enough brilliant from start to finish
07 October 2024
Perfect
07 October 2024
Engine light issue after couple of months
07 October 2024
I liked that the mechanic recorded himself doing the full safety check and sent it to me, so I knew exactly what needed doing if anything was wrong.
06 October 2024
Very good at the minute
06 October 2024
in relation to my personal experience, everything has been good. but with my wife's car, it took a lot of negotiation, time and hassle to sort it out.
06 October 2024
Just a good team at bmw Holyhead rd
06 October 2024
I went to the garage on 28/09/2024 reporting engine faults. Paid for the service and got my car back two days later (job #341709) and been told that the problems been fixed. A week later I've got the same faults and the engine is loosing power
05 October 2024
During work my dash cam was disconnected. Didn't realise straight away and had to go to Halfords for them to reconnect
05 October 2024
I called yesterday friday and i had tonwait by th phone until to get in touch with the person who dealed with my recall and they said they will call me back! But they didnt
05 October 2024
From booking the service to picking the car up was seamless
05 October 2024
Everything went according to plan
04 October 2024
Good all around from BMW Coventry especially the service as mentioned above from Jack which was great.
04 October 2024
Courteous and helpful zaib looked after me from start to finish.
03 October 2024
Ryan was great, he gave me all the information I had asked for, it was difficult for me to make a decision at the start, but Ryan was responsive to my emails and questions, and sent me me all the information I had ask for. The whole process was great
03 October 2024
Sytner Coventry go out their way to make customers comfortable whilst they complete the service. They keep me informed through the whole process.
03 October 2024
Whole process is smooth. Thanks
03 October 2024
Leon was so polite and helpful made me feel at ease but my name is McEnery not McDemry
03 October 2024
As per previous answer but at least my car got a good clean.
02 October 2024
Been here a few times, always helpful, great customer care.
02 October 2024
Harrison (the service advisor) explained everything thoroughly and was patient. He had a smile on his face all the time and at no time did I feel rushed. The receptionists and cleaners were also amazing.
02 October 2024
Professional and efficient staff.
02 October 2024
They were able to agree to my request to do the service and MOT quickly while I waited so I could get to a customer mtg in the afternoon
02 October 2024
Nicole is the best to deal with!
02 October 2024
When dropping my car off, due to an unfortunate admin error (after I had pre booked my car in online, and also reported into reception on arrival) I had to wait 45 minutes to be seen by a customer advisor (only after I had been back to reception).
01 October 2024
Top notch excellent 10/10
01 October 2024
Brilliant
01 October 2024
Very happy, very good customer service from the refiptionists and my advisor. The offer of a warm drink because of the weather is a nice touch
01 October 2024
Quick and easy process
01 October 2024
Knowing costs beforehand and complimentary services such as car wash. Also being assigned a personal rep (Luke), who updated me with the progress of my car service at every opportunity.
30 September 2024
I been twice in couple of days time to do my regular service and some repair job, Mr Luke look after me very well and gave my car back on time.
30 September 2024
Disappointing as even though change of windscreen wipers work was charged for the wipers work was either not done or faulty wipers were used. This created a problem for me on a trip to London and journey became very risky as during heavy rain.
29 September 2024
Welcoming at front desk. Kept well informed about any issues with car. All servicing matters dealt with effectively and car returned cleaned.
29 September 2024
Friendly professional service from start to finsh
29 September 2024
Harrison dealt with us was and he was excellent. He made sure our car was ready on time. He also spotted that our front tyres were bold and without any fuss he ordered them and had them fitted on the same day saving me alot of time. Great service.
28 September 2024
Job done to my satisfaction and caring valet was a nice touch
28 September 2024
Along with what was mentioned in my previous comment, I appreciate the hospitality also, where I was offered tea and refreshments at the dealership. The showroom is well kept after, and I felt comfortable and cosy when I entered the branch.
26 September 2024
Great service
26 September 2024
Excellent service from Luke
26 September 2024
Everything was done to good standard
25 September 2024
Excellent care from Nicole (I think that was her name)
25 September 2024
Everything was done according to plan and in the time stated with no problems
25 September 2024
Leon managed the end to end experience expertly. Kept us informed at every stage.
25 September 2024
It was only a battery change in my key but Luke looked after us well.
25 September 2024
Service provided was professional, timely and well informed. Zeib was outstanding in his communication. All of his colleagues were also very welcoming and car returned with problem fixed.
25 September 2024
The car passed its mot and Luke kept me informed
25 September 2024
Helpful.
24 September 2024
Harrison was very friendly and explained what work would be done on the vehicle. He also asked if there was any other issues with the vehicle that I wanted him to look at. Additionally, he assisted by providing a courtesy care.
24 September 2024
Everything was explained in great detail and available at my fingertips through out the day.
24 September 2024
Nicole talked me through the Service process and cost and welcomed my questions very clearly.
24 September 2024
Again, down to the expertise of the person serving us on the day.
23 September 2024
Fantastic experiance and very efficient. Excellent communication from Lara.
23 September 2024
Clear understanding on vehicle condition supported by video recording. Customer service is great whilst you wait with the car in the showroom with plenty of refreshments,
23 September 2024
Excellent communication and swift service
23 September 2024
Nicole gave a professional and friendly customer service experience and everything was completed as agreed.
22 September 2024
Vehicle became perfect apart from the high cost
22 September 2024
Well informed.
21 September 2024
Service good
21 September 2024
6 hour wait for tyres and first service.
21 September 2024
The 90 minute wait turned out to be a 3 hour wait.
21 September 2024
Nicole was very informative, kept us updated on progress etc. A very helpful lady. A pleasure to deal with. Car returned with work carried out and a bonus clean. Thank you
20 September 2024
Luke, my service advisor was well mannered, smart and polite and explained everything a it went on
12 December 2024
The handover of my new car was with sales executive Mir Bajraktari, even though Mir had worked Saturday morning just to handover this car he was a pleasure to deal with, great customer relationship skills were excellent.