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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
734 ratings and 363 comments received in the last 90 days.
10 November 2024
Ryan was great from start to Finnish, great communication from him and answered every question I had in a timely manner.
07 November 2024
Jacob Heath was so efficient
04 November 2024
All on time
04 November 2024
Care taken to keep me up to date all the way through.
04 November 2024
All items explained and demonstrated well
03 November 2024
Approachable and knowledge staff
03 November 2024
Outstanding customer service
03 November 2024
Excellent customer service
03 November 2024
I was extremely satisfied with the buying experience. All the staff I interacted with were professional yet approachable, and they demonstrated extensive product knowledge.
23 October 2024
Each step of the process was dealt with in an efficient and professional manner
23 October 2024
Big reveal, explanation of features of the car. On hand for any extra questions.
22 October 2024
The purchase and delivery journey was overall a very satisfying and enjoyable. This was due to the outstanding level of service provided by Mir Bajraktari, my sales executive who was incredibly proactive, knowledgeable and professional throughout.
22 October 2024
Yes amazing, answered every email and query I had.
21 October 2024
Very quick and efficient process from start to finish
21 October 2024
Maryam is a great asset to BMW
15 October 2024
Again due to the great service Milo provided. He kept us up to date during the whole process without any delays.
09 October 2024
Love the new car and how they help spec'd up the car
08 October 2024
Everyone friendly
05 October 2024
Coventry have been fab! They worked with us to get a deal that worked, had good communication through out the journey and the small issue we did have was quickly resolved.
05 October 2024
Salesperson. Lauren was very good and informative.
04 October 2024
everything went like clockwork..........brilliant service.
03 October 2024
The service was excellent from Sytner! Everything about the purchase of the vehicle including the trade in of my old vehicle,the financing agreement was explained and any questions I raised were answered very efficiently and quickly. Exceptional !!
03 October 2024
Friendly efficient staff
02 October 2024
Outstanding service by Jordan Green ... top sales man and nothing was an issue
02 October 2024
Based on my experience as a customer, I would highly recommend BMW to my family and friends. The quality and performance of their vehicles are top-notch, and their customer service is exceptional. I have always felt valued and taken care of as a cust
01 October 2024
I was pleased with delivery of the service and the delivery of my new car, as Mir was very attentive and made it into a nice experience and helped explain the new features of the car etc.
29 September 2024
The car was ready with the estimated time scale. Sytner BMW always offers the customers excellent care. They are friendly and polite and I cannot fault anything they do.
29 September 2024
Jordan green made the experience very easy to understand and was a pleasure to deal with from start to finish
28 September 2024
Everything was demonstrated to me and I came away with no questions.
25 September 2024
Very easy and quick
25 September 2024
The best of the best, very professional and capable. I highly recommend it. Jordan Green is trustworthy person, He's the best.
24 September 2024
Mir looked after us all the way through, keeping us up to date and taking care of everything.
22 September 2024
Milo from Sytner BMW Coventry was exceptionally helpful and patient, addressing all our questions with care and providing regular updates until the car was delivered to us.
22 September 2024
Very satisfied, the whole process was very quick and stress free. I was informed once the vehicle arrived and it was a lovely day collecting the vehicle.
17 September 2024
The new car Sales Executive Milo McMahon was fantastic. He was patient & approachable, and helped me spec the car, without feeling pressurised into making a decision. He also made the handover of the vehicle memorable.
17 September 2024
Jordan Allen kept us informed even when things didn't go quite to plan, was helpful and accommodated us well.
16 September 2024
Alex is a brilliant manager and I will always buy cars from him he knows how to make the experience easy and makes you feel special which ever car you buy
16 September 2024
Brandon was amazing from start to finish! He made the process dead easy and has been incredibly helpful through it all. He was able to sort just what I was after and I'm so happy with my new car
15 September 2024
The car purchase experience was quite pleasant
14 September 2024
Both Brandon and his sales Manager were excellent. No pressure to buy, well organised with details, arranging a test drive and having the offer ready upon return.
13 September 2024
From the beginning all the way to collection of the vechicle we were constantly updated..the service with the handover was impeccable, special thanks to Mir and Harvey at BMW in Coventry for this.
06 September 2024
Incredible customer service!
05 September 2024
Serena and Sean were great!
05 September 2024
All staff were very helpful
04 September 2024
Very attentive
04 September 2024
Everyone within Sytners BMW were very helpfull, and very friendly and could not have done more for me. I dealt with Mir Bajraktari who was very knowledgeable and professional.
04 September 2024
Easy and quick , was looked after with hot drinks etc nice touch
04 September 2024
Everything was done fore me
30 August 2024
Very satisfied due to the staff and way the car was given ocer
28 August 2024
My representative Jordan Green was excellent throughout the whole process
27 August 2024
Customer service was very good. A friendly approach from the salesperson helped during the visits.
21 August 2024
As I age I struggle to know whether the world is getting worse or I am becoming worn down. I hold little faith in our leaders, I see problems everywhere. The last shining beacon of hope I hold is the immaculate service provided by Jordan Green
20 August 2024
Absolutely amazing.
12 November 2024
I was quoted one price when I booked, however the service I needed was more than double the quoted price. Needless to say it didn't have the full required service.
12 November 2024
Always treated with courtesy and competence and it seems like staff genuinely want to help you. A lovely lady called Rachel looked after us well and then Jack was great too.
12 November 2024
Zeib Aurang was very helpful and efficient and kept me informed of the progress of the car repairs
12 November 2024
Nicole made my service really easy, I booked on the app and had it confirmed immediately. Was kept up to date on the progress of my service as it went and didn't need to lift a finger.
12 November 2024
As above. Easy to book in, gave me a lift to work a short distance away.
12 November 2024
Always receive a friendly, honest no nonsense experience when dealing with bmw
12 November 2024
They charge you for items which do not need changing on the vehicle. Do not change items which they have charged you for
11 November 2024
Nicole is exemplary in her communication and presentation; very welcoming, prompt to respond, clear in her appraisal and reporting.... a credit to the brand. Service standards in the workshop remain high....
11 November 2024
The MOT was completed in the time forecast and once I was alerted to a nail in my near side tyre a fresh matching tyre and a balancing and tracking were quickly and efficiently done.
11 November 2024
I am happy with the quality of services and complemetary car wash after service
11 November 2024
Quick service, issue fixed. However, two £1 coins and one £2 coin left in the center armrest before the service were missing afterward. I didn't report this, as I didn't want it to overshadow my otherwise positive experience with the staff.
11 November 2024
As always the Service is impeccable
11 November 2024
Good customer service in the showroom. Ability to work whilst waiting with coffee and snacks available
10 November 2024
Open and Honest.
10 November 2024
Great staff
10 November 2024
The work carried out was done in a prompt manner and to my satisfaction
09 November 2024
Good service
08 November 2024
It was a great experience, thanks to all staff!
08 November 2024
Not a good experience, would rather not have to deal with this garage again
08 November 2024
The service I received exceeded my expectations. My advisor, Harrison, kept me fully informed throughout and I felt he was genuinely working in my best interest at all times to get the best outcome for myself and the vehicle.
08 November 2024
Good services
07 November 2024
Again the information provided by Harrison and helping me to solve issues above any beyond the normal.
06 November 2024
Not satisfied at all! Never buying a bmw again and will recommend people not to buy one either. Avoid Coventry Sytner altogether!
06 November 2024
Friendly, knowledgeable staff that are easy to deal with and helpfull
06 November 2024
Excellent service - I would have given 5 stars but the quote given for some repairs seemed exccesivley high
05 November 2024
The service received was of a high standard
05 November 2024
Quick turnaround, minimal waiting
05 November 2024
good job done well
05 November 2024
Harrison was a great
05 November 2024
The gentleman that dealt with me on the day, did call me back after I had replied to a text message on 28/10/24 about the above issues. He rang on 29/10/24 at 07:25am, a bit early for me as I was getting ready for work and had no time to speak.
04 November 2024
The advisor was very helpful and knowledgeable.
04 November 2024
All issues resolved
04 November 2024
Again, quick and easy and very welcoming
04 November 2024
Very quick service, kept informed throughout and overall very professional.
04 November 2024
Score only given due to Benn Hethrington
03 November 2024
Excellent service.
03 November 2024
Again for a pre-booked service and safety call difficult to be fully satisfied when not having parts available let to the car off the road for 3 days and BMW recovery required.
03 November 2024
Pleased with how it was carried out
02 November 2024
Good service and able to work while waiting for car
02 November 2024
On time service
02 November 2024
The service was OK but given incorrect information initially about what was covered by my extended warranty. Still in dispute about some bodywork damage.
02 November 2024
Punctual and efficient service
01 November 2024
Everyone was welcoming with a smile and politeness
01 November 2024
Very satisfied with sytner's customer service, truly made me feel like a valued customer
31 October 2024
Really satisfied
31 October 2024
Zeib was excellent
31 October 2024
Friendly staff
31 October 2024
Excellent customer service
31 October 2024
Friendly and knowledgeable customer service and, for the first time, a workshop engineer who managed to measure my tyre tread depth accurately without suggesting I need to spend several hundreds of pounds on new tyres.
31 October 2024
On arrival at reception they told me to wait and someone would meet me. I was met by Luke Allsopp who looked after me and gave me progress reports. A very pleasant young man who is a great asset to the company.
31 October 2024
All reguirements carried out well.
30 October 2024
I got a call saying my car was ready at 3:30pm. When I arrived at 4pm to collect the car it wasn't ready, it was being washed. I was in a hurry as I needed to pick my son up from school. I took the car before they completed.
30 October 2024
Very good
30 October 2024
Warm welcome, clear comms
30 October 2024
Jack was amazing from start to finish, helped me with everything I needed. Kept me informed with everything that was happening
29 October 2024
many thanks
29 October 2024
Dealt with quickly, kept up to date throughout.
29 October 2024
Coventry is my local dealership and I'm always looked after when on site, the health videos are thorough and everything is explained before hand so your not paying for stuff you don't need.
29 October 2024
Slightly long to wait when picking car up
29 October 2024
Good service & price.
29 October 2024
Warning lights for work carried out
28 October 2024
They were explained me what is happening and kept me informed
28 October 2024
I'm very satisfied with the service I received. Nicole who dealt with me made sure I received the best service possible. She was very polite and helpful in every way possible to make my experience a good one. Nicole answered all my questions.
28 October 2024
Just personal service and always friendly
27 October 2024
The first time the car was washed as promised. I was phoned to collect the car after servicing. We agreed on a time but I was running a bit late and Zeib was very patient. I think I was his last customer before leaving work. I delayed his leaving.
26 October 2024
Work took exactly 1:45 just as I was advised by Harrison
26 October 2024
Luke was very competent, professional yet friendly. Knowledge and communication skills were excellent. Hopefully he gets the recognition and praise he deserves.
25 October 2024
Harrison was very helpful and great service.
25 October 2024
Wasn't satisfied at all
24 October 2024
Good customer service. Harrison from Coventry listened and resolved my concerns.
23 October 2024
Staff all very helpful
23 October 2024
Great service, especially by Chris Milne, who sorted out any issues straight away. Great communication and no waiting time to get booked in.
23 October 2024
Checked in promptly, transport home organised as job was taking the whole day, kept up to date with progress
23 October 2024
Really good customer service, friendly and helpful
23 October 2024
Top notch
23 October 2024
Kind courteous staff throughout the dealership
22 October 2024
everything was done as planned i was kept will informed.
22 October 2024
Again staff making customers a pleasant experience
22 October 2024
Attention to detail and being looked after in a highly professional manner. Spotlessly clean dealership, well run by helpful staff.
22 October 2024
As usual Zaib was welcoming informative and excellent. He made us feel that we mattered, a credit to your company.
22 October 2024
Easy to book service
21 October 2024
Very satisfied
20 October 2024
Friendly and efficient staff
20 October 2024
No complaints
20 October 2024
Jack is a credit to the Service Dept in Coventry.
20 October 2024
Very satisfied.very efficient.
20 October 2024
Recall work done in time indicated, car check carried out and car cleaned in and out.
19 October 2024
Would have given 5 stars but for the fact understanding the final invoice is impossible without explanation. I will ask next time for a detailed breakdown.
19 October 2024
Leon was very friendly and supportive throughout despite experiencing setbacks
19 October 2024
I chose to wait whilst the work was done and the reception staff were excellent. The service coordinator was also very professional and friendly.
19 October 2024
Very satisfied
19 October 2024
Amazing
19 October 2024
Service is always excellent and staff are very professional and courteous.
18 October 2024
I waited for the car to be MOT'd. noticing that I intended to work, I was provided with my own office nook, coffee and biscuits. The car passed and was returned spotless, they even issued an inspection video within this short time
18 October 2024
Very satisfied although anything has happened yet as to what was done in regards to the recall
17 October 2024
Everything was explained also a valet and inspection was offered which I didn't expect Jack was very helpful Also the app to track my car was very helpful I could judge the time when to get back and where it was during the service well impressed
17 October 2024
Offer of a warm drink on arrival. You feel cared for when you attend BMW. A bonus for me was my car was booked for an MOT and recall fix - with that I got a voucher which I used to cover the mot cost.
17 October 2024
Dan Taylor was particularly good. Very knowledgeable and helpful.
16 October 2024
Always a pleasure. Very courteous staff.
16 October 2024
Car was collected as no courtesy cars available and complimentary clean
16 October 2024
Great service from Harrison Waugh-smith
16 October 2024
Excellent customer service
16 October 2024
Very satisfied with the servuce and the experiece was made al the better by the proffesionalism of the staff
16 October 2024
Excellent service with a smile
16 October 2024
Satisfaction on repairing
15 October 2024
Great staff very friendly and welcoming
15 October 2024
My previous experience with Stratstone was abysmal. Sytner was very different.
15 October 2024
Harrison provided clear updates throughout the day and made sure my experience was a great, especially as I had called in without an appointment due to an urgent issue with two tyres. Kellie and her team are always knowledgeable and friendly!
15 October 2024
Good quick service.
15 October 2024
Very good communication
15 October 2024
Good service I received from Harrison
14 October 2024
Excellent service, always helpful with advice and completes the job in good time.
14 October 2024
Excellent service department
14 October 2024
Very good service
14 October 2024
Friendly and knowledgeable staff
14 October 2024
My expectations were met.
14 October 2024
Zeib and the team were great. From arriving at the dealership through to collecting my car once the service work was done was amazing. Kept me informed of both time and what they were doing
14 October 2024
They look after you very well
13 October 2024
Kept in contact every step of the way
13 October 2024
Very attentive service from Dave Kerby in the Service Department.
13 October 2024
See previous answer
13 October 2024
Waiting for booking
13 October 2024
Friendly people that help
13 October 2024
I give 9 out of 10 for my recent visit because the service was exceptional, the staff were friendly and attentive, and the overall experience exceeded my expectations. The reason for 1 mark off was the wait was nearly 3 hours, despite being told 90 m
12 October 2024
Pretty easy to deal with
12 October 2024
Never received a video of the car's health check
12 October 2024
Better than previous ones that I had.
11 October 2024
I was satisfied
10 October 2024
Top service and also assisted by carrying out my MOT at short notice.
10 October 2024
The service given by Nicole was impeccable. It was a completely personalised and caring experience from start to finish - Nicole went above and beyond to ensure I had the easiest, stress-free experience.
10 October 2024
The level of service and communication, particularly from Zeib who was extremely helpful as usual.
10 October 2024
Feel like a person not just a job ticket
10 October 2024
Friendly team
09 October 2024
A wet dirty cleaning cloth was left on the pasenger seat
09 October 2024
It meets my expectations
09 October 2024
As previously said, felt like they needed me in and out as fast as possible without actually listening to the customer. No communication when actually needed
09 October 2024
Every time when I go for service they are saying new problems why can't they say when I gave 1st time for example suspension rod is become old and starts cracks on it, they need to mention all the problems in first.
08 October 2024
Through no fault of the team there was an issue with the key that took some time to resolve. This took longer than anticipated and I was a waiting customer with a very busy schedule.The team had a driver on standby to take me to my next meeting incas
08 October 2024
my car was in the service centre for 4 days and your supply chain has let you down this time.
08 October 2024
Nicole made sure that all the service and recall was done on time. We were kept informed.
08 October 2024
Been dealing with the Coventry branch for over 20 years and it always tries to be better in every way possible
07 October 2024
I was extremely satisfied with my service experience. The staff (Zeib) were professional and attentive, ensuring all my needs were met promptly. The facility was clean and welcoming, making the entire process smooth and enjoyable. Highly recommend.
07 October 2024
Five stars is not enough brilliant from start to finish
07 October 2024
Perfect
07 October 2024
Engine light issue after couple of months
07 October 2024
I liked that the mechanic recorded himself doing the full safety check and sent it to me, so I knew exactly what needed doing if anything was wrong.
07 October 2024
Very thorough with work carried out and updated through all the processes and car was cleaned to a high standard
07 October 2024
Efficient with timings and comfortable environment
07 October 2024
Everyone provided excellent customer interaction, from the receptionist, through the Service Advisor, Service Administrator to the Technician who serviced my car - all were informative, a pleasure to talk to and deal with.
07 October 2024
There is only one little issue my new wiper was not fitted the way it should of been & that's still going on
07 October 2024
Really good customer service from all staff.
06 October 2024
Just a good team at bmw Holyhead rd
06 October 2024
Very good at the minute
06 October 2024
in relation to my personal experience, everything has been good. but with my wife's car, it took a lot of negotiation, time and hassle to sort it out.
06 October 2024
I went to the garage on 28/09/2024 reporting engine faults. Paid for the service and got my car back two days later (job #341709) and been told that the problems been fixed. A week later I've got the same faults and the engine is loosing power
05 October 2024
Everything went according to plan
05 October 2024
During work my dash cam was disconnected. Didn't realise straight away and had to go to Halfords for them to reconnect
05 October 2024
I called yesterday friday and i had tonwait by th phone until to get in touch with the person who dealed with my recall and they said they will call me back! But they didnt
05 October 2024
From booking the service to picking the car up was seamless
04 October 2024
Good all around from BMW Coventry especially the service as mentioned above from Jack which was great.
04 October 2024
Courteous and helpful zaib looked after me from start to finish.
03 October 2024
Whole process is smooth. Thanks
03 October 2024
Leon was so polite and helpful made me feel at ease but my name is McEnery not McDemry
03 October 2024
Sytner Coventry go out their way to make customers comfortable whilst they complete the service. They keep me informed through the whole process.
03 October 2024
Ryan was great, he gave me all the information I had asked for, it was difficult for me to make a decision at the start, but Ryan was responsive to my emails and questions, and sent me me all the information I had ask for. The whole process was great
03 October 2024
As per previous answer but at least my car got a good clean.
02 October 2024
They were able to agree to my request to do the service and MOT quickly while I waited so I could get to a customer mtg in the afternoon
02 October 2024
Professional and efficient staff.
02 October 2024
Harrison (the service advisor) explained everything thoroughly and was patient. He had a smile on his face all the time and at no time did I feel rushed. The receptionists and cleaners were also amazing.
02 October 2024
Been here a few times, always helpful, great customer care.
02 October 2024
When dropping my car off, due to an unfortunate admin error (after I had pre booked my car in online, and also reported into reception on arrival) I had to wait 45 minutes to be seen by a customer advisor (only after I had been back to reception).
02 October 2024
Nicole is the best to deal with!
01 October 2024
Quick and easy process
01 October 2024
Brilliant
01 October 2024
Knowing costs beforehand and complimentary services such as car wash. Also being assigned a personal rep (Luke), who updated me with the progress of my car service at every opportunity.
01 October 2024
Very happy, very good customer service from the refiptionists and my advisor. The offer of a warm drink because of the weather is a nice touch
01 October 2024
Top notch excellent 10/10
30 September 2024
Disappointing as even though change of windscreen wipers work was charged for the wipers work was either not done or faulty wipers were used. This created a problem for me on a trip to London and journey became very risky as during heavy rain.
30 September 2024
I been twice in couple of days time to do my regular service and some repair job, Mr Luke look after me very well and gave my car back on time.
29 September 2024
Welcoming at front desk. Kept well informed about any issues with car. All servicing matters dealt with effectively and car returned cleaned.
29 September 2024
Friendly professional service from start to finsh
29 September 2024
Harrison dealt with us was and he was excellent. He made sure our car was ready on time. He also spotted that our front tyres were bold and without any fuss he ordered them and had them fitted on the same day saving me alot of time. Great service.
28 September 2024
Job done to my satisfaction and caring valet was a nice touch
28 September 2024
Along with what was mentioned in my previous comment, I appreciate the hospitality also, where I was offered tea and refreshments at the dealership. The showroom is well kept after, and I felt comfortable and cosy when I entered the branch.
26 September 2024
Everything was done to good standard
26 September 2024
Great service
26 September 2024
Excellent service from Luke
25 September 2024
Helpful.
25 September 2024
The car passed its mot and Luke kept me informed
25 September 2024
Service provided was professional, timely and well informed. Zeib was outstanding in his communication. All of his colleagues were also very welcoming and car returned with problem fixed.
25 September 2024
Leon managed the end to end experience expertly. Kept us informed at every stage.
25 September 2024
Everything was done according to plan and in the time stated with no problems
25 September 2024
Excellent care from Nicole (I think that was her name)
25 September 2024
It was only a battery change in my key but Luke looked after us well.
24 September 2024
Nicole talked me through the Service process and cost and welcomed my questions very clearly.
24 September 2024
Harrison was very friendly and explained what work would be done on the vehicle. He also asked if there was any other issues with the vehicle that I wanted him to look at. Additionally, he assisted by providing a courtesy care.
24 September 2024
Again, down to the expertise of the person serving us on the day.
24 September 2024
Everything was explained in great detail and available at my fingertips through out the day.
23 September 2024
Nicole gave a professional and friendly customer service experience and everything was completed as agreed.
23 September 2024
Excellent communication and swift service
23 September 2024
Clear understanding on vehicle condition supported by video recording. Customer service is great whilst you wait with the car in the showroom with plenty of refreshments,
23 September 2024
Fantastic experiance and very efficient. Excellent communication from Lara.
22 September 2024
Vehicle became perfect apart from the high cost
22 September 2024
Well informed.
21 September 2024
6 hour wait for tyres and first service.
21 September 2024
The 90 minute wait turned out to be a 3 hour wait.
21 September 2024
Service good
21 September 2024
Nicole was very informative, kept us updated on progress etc. A very helpful lady. A pleasure to deal with. Car returned with work carried out and a bonus clean. Thank you
20 September 2024
Luke, my service advisor was well mannered, smart and polite and explained everything a it went on
19 September 2024
Kept up to date with work required
18 September 2024
Friendly professional service
17 September 2024
The interior clean could have been better
17 September 2024
I dealt with Harrison Waugh-Smith and he has incredible knowledge of BMW vehicles. He was extremely helpful and very friendly. I had a lot of questions that I asked and he was very patient in answering each one in depth. He is a credit to the team.
17 September 2024
No enough staff for the store.
17 September 2024
As me of the other work needs doing and sent a video
17 September 2024
Service and MoT was managed well - service light is still on but the car is coming in for a oil leak issue and I will as for light to be turned off
17 September 2024
Professional and friendly service
16 September 2024
Satisfied. Friendly staff and great service
16 September 2024
As above - either service or reception should informed us what was happening
15 September 2024
Excellent service
15 September 2024
The staff were professional, courteous, and attentive to my needs. They kept me informed throughout the process, ensuring I understood what was being done to my vehicle. The quality of the service exceeded my expectations.
15 September 2024
Zein handled the job flawlessly and delivered. He was efficient, provided an exceptional, detailed service and returned the vehicle in a timely manner. I was kept informed every step of the way. Zein exceeded expectation and the bar has been set.
15 September 2024
Excellent customer service
14 September 2024
Jack kerby asset to you
14 September 2024
Good experience no drama
13 September 2024
Nicole and Harrison were very helpful and ensured I was back up and running with my vehicle as quickly as possible. Very much appreciated - the service is why I always return to Sytner Coventry.
13 September 2024
Very satisfied with what Service receive
12 September 2024
Poor service. Was asked to bring vehicle earlier than my appointment. Vehicle sat outside 45 minutes after original appointment. Service on vehicle carried out within 1hr 15 minutes later. Left dealership 3 hrs later. £346.00 for oil service
12 September 2024
A very professional job.
12 September 2024
Good service, complementary clean was very poor
11 September 2024
It was efficient, the staff were friendly and my car was cleaned inside and out.
11 September 2024
Well looked after
11 September 2024
Was efficient and easy to mange
11 September 2024
Completely satisfied with the excellent service given by BMW.
10 September 2024
10/10 due to the customer service received by Harrison - made sure everything ran smoothly with my cars MOT. He has an outstanding approach to dealing with customers and providing the best service possible.
10 September 2024
The service I get when I got to any bmw is outstanding
10 September 2024
Very good, except for the cleaning of the car, windows and windscreen were smeared. Took ½ hour to clean them at home
10 September 2024
brilliant service, would visit again
10 September 2024
Service was OK. I'm always asked about buying another car but when I say I'm only interested in used the sales people lose interest. I was supposed to meet a sales person on my visit and despite being there over half a hour I never saw them.
10 September 2024
.From the receptionists WHO WELCOME ME to the service staff who was very helpful 10/ 10 .
10 September 2024
Great staff, great service
09 September 2024
Professional &efficiency to the highest standards
09 September 2024
Prompt, efficient and courteous service.
09 September 2024
Outstanding service by Zeib
09 September 2024
The appointment was very smooth. It was on time and I was given information on all the planned tasks and the vehicle was handed back in time. I was getting regular updates while I was waiting for the service to complete.
09 September 2024
I waited almost 4 hours for a brake fluid service, with no explanation why I had to wait this long. When I did ask the reply was
09 September 2024
On time & good working order
09 September 2024
the experience was satisfactory.
09 September 2024
Efficient courteous service
08 September 2024
Came in for callback. I love the video vehicle inspection. Very informative
07 September 2024
Nicole was great from start to finish, friendly, polite and knowledgable
06 September 2024
Leon at Coventry Sytner provided a great service and the car runs perfectly.
06 September 2024
Precise and timely recall with easy process for booking and work carried out.
06 September 2024
Looked after and kept informed
06 September 2024
Good communication and explanation of all work.
06 September 2024
All issues were resolved in a timely manner
04 September 2024
I was very happy with my service as I was fully informed throughout the process and felt at ease. I was also given a courtesy car at short notice :)
04 September 2024
As above
04 September 2024
Very helpful and dealt with swiftly
04 September 2024
Same reason as above
03 September 2024
Extremely professional
03 September 2024
Easy to book, car was ready when expected
03 September 2024
Sorted my engine oil and cleaned the car
03 September 2024
Asked to revisit the garage following day after a service to have tyre fitted. Car sat in car park for an hour before moving to garage, then informed would be a further 90 minutes.
02 September 2024
Very satisfied, Nicole made sure that the service teams did all the things that needed doing to my vehicle and that all the faults were corrected.
02 September 2024
Did what I required, no more, no less, although the borderline 'begging' for a good review was a little tiresome
02 September 2024
Customer Care Personnel was very helpfull and answered/resolved all our querries
01 September 2024
Great team
31 August 2024
As per above informed of everything
31 August 2024
Very Satisfied. Understood my needs
31 August 2024
All the staff are amazing making sure I'm kept in the loop with progress. Luke in particular was super helpful, explaining how long things would take and making sure I had enough coffee and flapjack.
31 August 2024
Nicole was absolutely brilliant! She was friendly, professional and a lovely person!! She made me feel super comfortable and i definitely felt comfortable as soon as she approached me!!! She was an absolute star!!????
29 August 2024
Quick service
29 August 2024
Kept informed stage board stage at the end of the paperwork very clear to understand
29 August 2024
Luke was great at keeping me informed and the reception team were excellent.
28 August 2024
Great customer service
28 August 2024
Efficient, went beyond went I went in there for as wipers were replaced aswell
28 August 2024
Too guys and top service
28 August 2024
The whole visit was vey well managed. I was treated like royalty!
28 August 2024
Completely satisfied with the service
27 August 2024
I've got no issues whatsoever with the level of service recieved. From the moment I entered the premises the staffers were all professional and welcoming.
27 August 2024
everything I wanted was done
26 August 2024
Exceptional staff: Leon Richardson, in particular, was amazing. He went above and beyond to assist me, demonstrating genuine care and expertise. Welcoming atmosphere: From the moment I arrived, I felt valued.
26 August 2024
Complex problems with repair of my car were resolved and I could not of received a better service from start to finish.
26 August 2024
Satisfied good timing
26 August 2024
Service Adviser goes above & beyond.
25 August 2024
No problems except the location is increasingly difficult to reach during rush hours.
25 August 2024
My service experience at Sytner Coventry has always been exceptional and although not on my doorstep, has always been worth the journey. Nicole was very professional and friendly. A pleasure to deal with, as has always been the case at Coventry.
25 August 2024
Job done efficiently. Kept well informed. Car returned clean and tidy.
25 August 2024
Luke my contact for the whole time of my vehicle being in the garage (twice) was very attentive and supportive.
25 August 2024
Sat nav upgrade didn't work had to return to Sytner to reload it
25 August 2024
Did everything that was required by recall
25 August 2024
As in the previous answer. I wanted a service and MOT. Only had an MOT.
23 August 2024
The team were good
23 August 2024
Luke was excellent, couldn't have done more
22 August 2024
After purchasing a car elsewhere, Coventry Sytner help me defy issues and provided me with updates on progress. I felt heard and supported.
22 August 2024
Efficient resolution of the problem. Kept informed of progress.
22 August 2024
I had first class support and service on this visit, thank you.
21 August 2024
My car was fully serviced well in advance of the time given
21 August 2024
Smoth process from start to finish
21 August 2024
Good communication. Work carried out in a timely manner.
21 August 2024
it was for a b m w recall and as far as i know you did what had to be done
21 August 2024
I waited for my car. Staff attentive, hospitable and friendly as always
21 August 2024
Consistent updates, pleasant staff, accommodating to requests
20 August 2024
Alison and Nicol at Sytner Coventry were extremely helpful and made the whole experience very easy for me.
20 August 2024
Work done to expectations - efficient, polite and kept well informed
20 August 2024
Job was done to my satisfaction
20 August 2024
From reception to services staff were excellent
20 August 2024
They fixed my issue after a few technical issues.
11 November 2024
I feel valued as a customer and trust the sales team - I don't think that I would ever be pressured or misled with my purchase